Frequently Asked Questions

Use the Enquire form on this website. Choose your destination (or “Not sure yet”), departure airport, travel dates, number of nights, how many adults and children are travelling, and your budget, then leave your name, email and phone number.

You can also email info@beachbound.co.za. If you started from a specific resort or package page, say which one so we can quote the right option.

A Beachbound consultant reviews your trip details and replies by email (and may call if needed) with personalised options and a written quote. Website prices are a guide only; your quote is the figure that applies to your dates and travellers.

A quote is not a reservation. Rooms, flights and prices are only held once your booking is confirmed and the required deposit has been paid, as set out in our Terms and Conditions.

No. Beachbound works on an enquiry-and-quote basis rather than instant online checkout. That lets us check live availability, match the right resort and meal plan, and confirm what is included for your exact travel dates before you pay anything.

Listed packages are built around return flights from Johannesburg, Cape Town or Durban. On the enquiry form you can choose one of those airports, or “No flights needed” if you are arranging flights yourself or flying in from another country.

No. We cannot book flights that depart from outside South Africa. If you are flying from another country, or would rather book your own flights, choose “No flights needed” on the enquiry form and we will quote you for the hotel, transfers and the rest of the holiday arrangements.

Our listed packages with flights are aimed at travellers starting their holiday in South Africa — including visitors who want to add a beach break to a trip here. Hotel-only quotes are available when you do not need South African departure flights.

No. You can choose “Not sure yet” on the form, or name a few resorts you like. Tell us your budget, travel style (family, honeymoon, quiet beach, all-inclusive, and so on) and we will suggest suitable options.

Each package page lists its own inclusions. Typical Beachbound packages include return flights from a South African gateway, return resort transfers, a set number of nights’ accommodation, a meal plan (for example breakfast and dinner, or all-inclusive), and taxes, levies and surcharges as an estimate. Some also include resort sports or other extras — always read the package’s include list.

No. Prices, specials and availability on the website are indicative and are not an offer. The details that apply to your holiday are those in your written quote and, once confirmed, your booking confirmation. If those differ from the website, the quote or confirmation takes precedence.

Quotes reflect live airline and hotel rates, your exact dates, room type, meal plan, ages of children, departure airport, and the exchange rates and availability suppliers give us on the day. Peak season, short lead times and room upgrades commonly change the total.

We arrange holidays for travellers booking from South Africa and quote in South African rand (ZAR).

Yes. On the enquiry form choose “No flights needed”. We will quote accommodation, transfers and other land arrangements. You remain responsible for booking suitable flights that fit the resort check-in and check-out times.

No. Travel insurance is not included in package prices. We strongly recommend that you take out adequate cover for cancellation, medical emergencies, baggage and related risks before you travel. See the insurance questions below and our Terms and Conditions.

Beachbound acts as a booking agent for tour operators and other suppliers. Under our Terms and Conditions, you make payment directly to the tour operator for which we act as agent — not as an open online card payment on this website.

We will tell you the amount, timing and the payee details that apply to your booking in writing as part of the confirmation process. Always match those details carefully before you pay.

Bookings (other than late bookings) are confirmed once a non-refundable deposit — a minimum of 50% of the total package price — is paid to the supplier within the time we give you. The balance is due no less than 8 weeks before departure in low season, and no less than 12 weeks before departure in high and peak season. If you book within 8 weeks of departure, the full amount is due at the time of booking.

No. A quote is based on prices, exchange rates and availability on the day it is prepared. Until the booking is confirmed and the required deposit is paid, prices can change and options can sell out. If that happens, we will tell you and send an updated quote or alternatives.

Beachbound acts as booking agent. Bookings for supplier services form a direct contract between you and the relevant supplier and are subject to that supplier’s terms, as explained in our Terms and Conditions. We coordinate the arrangements and remain your point of contact.

Travel documents can only be requested from suppliers once full and final payment has been made. Documents are sent electronically as soon as practical after final payment. Please check every detail on your itinerary and tickets before you travel and contact us at once if anything looks wrong.

Travel costs can move with currency, taxes, security charges and availability. Our Terms explain when surcharges may apply. Land arrangements can be price-guaranteed only once full payment has been received, as set out in those Terms.

Start on this website — https://www.beachbound.co.za — and use the Enquire form or email info@beachbound.co.za. Our Instagram and Facebook accounts are linked from the site footer. Prefer addresses that end in @beachbound.co.za, and be wary of look-alike domains, free webmail accounts pretending to be us, or profiles that only message you after you posted interest elsewhere.

Criminals often hijack or spoof email threads and send “updated” bank details. Treat any unexpected change to payment instructions as a red flag. Before you pay, confirm the payee name and account details using a channel you already trust — for example by phoning or emailing us on the contact details published on this website — and wait for confirmation before transferring money. Do not rely only on a new email, attachment or instant-message instruction.

Beachbound will not ask you to share card numbers, banking PINs, OTPs, or remote-access to your phone or computer over WhatsApp, SMS, social media or email. OTPs and PINs are for you and your bank only. If anyone claiming to be us asks for them, stop and contact us through the website details.

Confirm that you have a written quote and clear booking instructions from us; that the amount and payee match what we sent; that you verified any bank details on a trusted channel; and that you are not being rushed with threats that the price expires in minutes unless you pay a new account. Keep records of confirmations and proof of payment.

Do not click payment links or open unexpected attachments. Check the sender’s full email address, not only the display name. Compare the message with earlier genuine correspondence. If you are unsure, forward the message to info@beachbound.co.za or describe it to us using the Contact details on this site, and do not pay until we have confirmed.

Holidays are arranged through a personalised enquiry and written quote, with payment made to the tour operator as agent arrangements require, rather than through anonymous instant checkout on the site. That gives you a paper trail and a chance to verify instructions before money moves. Still stay alert: no process replaces careful checking of payee details.

Contact your bank or payment provider immediately and report the transaction. Keep copies of messages and proof of payment. Tell us as soon as you can so we can confirm whether any genuine Beachbound booking exists. You may also report cybercrime through the South African Police Service and relevant fraud reporting channels.

Passports must be valid for six months after your return to South Africa. It is your responsibility to ensure passports and any visas are valid and obtained in time, and that names match your booking exactly.

Visa and entry rules are set by the countries you visit and can change. We may be able to point you in the right direction, but obtaining visas and meeting entry requirements remains your responsibility. Always check official government sources for the destination and for South African departure requirements before you travel.

Use official government websites for passport, visa, health and customs rules for each country on your itinerary, and review any travel advisories. Airline check-in pages often summarise document needs for your route, but government sites remain the authority.

Health requirements depend on your destination, recent travel and personal medical situation. Beachbound does not give medical advice. Speak to a travel clinic or your doctor in good time, and check official health guidance for the countries you will visit.

Yes. The details supplied for international travel must be identical to those in each traveller’s passport. Tell us about renewals or name changes before tickets are issued.

We will try to help wherever suppliers allow. You are responsible for any charges the suppliers impose, and an administration fee applies for amendments. After departure, extra costs from changes are for your account, and unused services are generally not refunded.

Tell us in writing as soon as you can. You remain liable for cancellation charges imposed by the suppliers. Beachbound also charges a cancellation fee equal to 10% of the package price on a finalised booking, and may charge up to 100% in its discretion, as set out in our Terms and Conditions. Amounts already paid to the tour operator are taken into account under those Terms.

No. Beachbound is not a financial services provider and does not advise on insurance products. Any policy you buy is at your own risk. We strongly advise adequate cover for cancellation (including illness), medical emergencies, personal liability, baggage and related risks.

Flight times are set by airlines and can change for operational, weather or air-traffic reasons. It is your responsibility to reconfirm departure times at least 72 hours before each flight, especially for onward sectors. Keep your contact details up to date with us and the airline.

Tell the supplier of the service on the spot so they can try to put it right. If you are still unhappy, contact Beachbound promptly so we can help with the tour operator. Our Terms explain why raising issues early matters for any later complaint.

Yes. Many resorts welcome families. When you enquire, include each child’s age so we can quote the correct room type and child rates. Age bands affect price and bedding, so accurate ages matter.

Children under 18 must travel on their own valid passports. Extra documents — such as an unabridged birth certificate or parental consent — may be required by the Department of Home Affairs and by the countries you visit. Rules change, so check official requirements before you travel.

Yes. Properties are tagged with holiday types such as family or adult-only. Tell us what you prefer when you enquire, or browse packages and filter by holiday type on the Packages page.

Email info@beachbound.co.za, use the Enquire form, or visit the Contact page. You can also find us on Instagram and Facebook via the links in the website footer.

We are based in Cape Town, South Africa. Day-to-day contact is by email and phone as arranged around your enquiry; use the published email on this website as your starting point.

We collect enquiry and booking details to quote and arrange your holiday, in line with South Africa’s Protection of Personal Information Act (POPIA). We do not sell your personal information. Full details are on our Privacy Policy page, including your rights and how to contact our Information Officer at info@beachbound.co.za.

Yes, if you opt in. The newsletter box on the enquiry form is never ticked for you. You can unsubscribe at any time using the link in every newsletter or by emailing us.

You can browse live destinations and resorts on the Destinations and Packages pages. Current beach holiday destinations include Mauritius, Seychelles, Zanzibar and Thailand. Availability changes, so the website always shows what is on offer now.